how do i report a downed comcast line?

How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Don't touch anything or anyone in contact with a downed power line. I have called multiple times but I don't have an account so it won't let me through to talk to someone. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Responsible . How do I report an above ground cable down? Not a word either by phone, email or through the support chat since then. Say "No account." Electric Lines that run from the utility pole to your residence. Where on your property are the lines down on and would you consider them a safety hazard as of now? Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. The channel and its live streaming world news is available . Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? We've had a downed wire touching our building for about two months at this point. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Call us at 800-477-5050. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Who is responsible for cable line from pole to house? Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Can you direct message us your name and address, please? Yes, Comcast will come to your house to install the cable lines and equipment to your home. The easement at my back property line has poles with electric and utility lines. Include the words "Firewall Investigation" in the subject line. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Tips in case of an outage What if my power is out? I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Youve reached the best place and perfect person to help with virtually all of your account needs! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I have a downed wire in the middle of the street. You can contact 811 to get utility lines marked. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Thanks. . Click Continue. A drop-down list appears. Never touch a downed overhead electrical line. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I really appreciate you being a member of the Comcast Family! Don't worry, we'll never do that as it might cut into our profits for the quarter. It is to be expected when weather conditions are severe. I hope youre having a great week so far! I am a bot, and this action was performed automatically. First Call 9-1-1. An official employee, such as myself or whoever is first available, will respond. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Contact Us | Comcast Business Support To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Let us give you a call as soon as an agent is available. Remember: This number is just for unburied ground cables. Let us know. That person will tell you who the city's contact is in the Comcast governmental affairs office. Report or View Outages; Other Contacts; General, Business, Landlord, . Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. A coaxial cable is capable of carrying current. Call 800.288.2020 . Click the direct message icon, 2. Stay put and call 911. 1 6 You can also request a call at a time that fits your schedule. You aren't allowed to. Step 1: Inquiry. You have to sign up for gig service and sign a 2 year contract first. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. We truly appreciate you taking the time to reach out to let us know about a downed wire. That's not what we want to see! Should you experience further issues, please create a new post. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Call 800.288.2020 and select Repair. The tubing will start to shrink almost right away. Provide your account info and say, Line is down., Dont have AT&T service? Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. and our A recent storm brought down a tree which took down one of the above ground cables by my house. up. In the aftermath of a major storm, be aware of hazards presented by downed power lines. I suspect it's an old wire). Thanks! @XfinityThomasChow long does it take for someone to reply? For immediate assistance, check out the Xfinity Assistant. Cookie Notice DO NOT TOUCH downed lines or anything they are touching. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Our team can help get that line raised. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I hate to hear this has been your experience and would love to investigate this for you! I need someone to come out and fix it. Our community is your official source on Reddit for help with Xfinity services. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Our community is your official source on Reddit for help with Xfinity services. I called on 7/20/21 to report this issue and no-one has been to fix the wires. When asked if you want to order new service, say "No." See how you can save when you add Comcast Business Mobile or add a new line. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. I am extremely frustrated this issue has not been of the upmost importance to your company. How do you get straight to a representative? We ask for direct messages because we can't post personal information in public. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Find an Xfinity Location Check the status and hours of locations near you. Report an issue Select Chat. Select Start Troubleshooting to begin your modem restart. Scroll down and select Manage Internet. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. The tree and the cable are both on the grass verge next to my property. It's a hazard to pedestrians and vehicles! Massive outages do occur because of problems such as storms, floods etc. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? if the line is damaged, to reconnect service they'd probably be running a new line anyways. For more information, please see our Archived post. Update on June 10, 2021. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. The wires at my rental property are on the ground. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. 2 1 RR ryanray.rr81 Visitor 2 Messages Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words For immediate assistance, check out the Xfinity Assistant. You can report an issue by going to the Xfinity Status Center. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Performance & security by Cloudflare. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. https://corporate.comcast.com/stories/meet-our-digital-care-team. How do I talk to a real person at Comcast? Report downed power lines at 713-207-2222. An official employee, such as myself or whoever is first available, will respond. Sky News is distributed via an English-language radio news service, and through online channels. For immediate assistance, check out the Xfinity Assistant. Hello saftek and welcome, Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Select Restart Modem to begin troubleshooting. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. I have a downed wire in the middle of the street. Sky News is a British free-to-air television news channel and organisation. to Call your mayor's office. Thanks. Jul 2007 - Sep 20169 years 3 months. Welcome to the Xfinity community! Thank you so much for contacting our Xfinity Support Team over Reddit. How do I report this? We have made changes to keep employees safe so response and call times may be longer than usual. Scan this QR code to download the app now. came out and verified that it isn't live. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Hope this helps you out. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Press Enter to send it. Call 800.288.2020. How do you fix an exposed wire without electrical tape? Press question mark to learn the rest of the keyboard shortcuts. It's not the power line and I don't think it's the regular cable either because there's no service outage. However, its critical not to cut into a power line, as you know. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. What to expect: Your complaint will be posted online in a public database. If the center conductor of the cable is solid copper, it carries it quite well. It's in front of my yard, and it goes across the street. Where or how can I report this? I called 800-288-2020 and was told to call Risk Management at 800-894-0374. How to report a down or damaged CenturyLink line. Talk to Us. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. X | `>`. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Sound the horn, roll down your window and call for help. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Make sure you are signed in with your Xfinity credentials. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Contact Comcast and let them know of the down landline problem. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I am a bot, and this action was performed automatically. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. I think it may be the original phone line. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. If the IP address resides on the Comcast network. Please help before someone gets hurt. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Press question mark to learn the rest of the keyboard shortcuts. Do what's best for your business. Please contact the moderators of this subreddit if you have any questions or concerns. Discussion. Occasionally there is a mix up and Comcast forgets to bury the drop. Ask for the Comcast liason. Can you direct message your name and address? Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. For more information, please see our Usually 911 dispatch has unlisted numbers for utilities. A drop-down list appears. ASA, ABA, Adherence). Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. . It's infuriating. Some utility companies mark or paint their lines. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Our community is your official source on Reddit for help with Xfinity services. I also appreciate you taking a moment out of your day to reach back out to our team! Two delivery trucks have had close calls recently. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. This website wants shut 5. New comments cannot be posted and votes cannot be cast. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Press Enter to send it. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! For immediate assistance, check out the Xfinity Assistant. How do I report a downed telephone line? If you have questions about your services, we're here to answer them. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Thank you for reaching out to the Digital Care Team. A drop-down list appears. Id give them a ring. This post was marked as closed. We're sorry that didn't solve your issue. Like. Thank you for bringing this issue to our attention. The tree and the cable are both on the grass verge next to my property. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. the chances of Comcast having their act together enough to even . Just select Xfinity support and you will be able to speak with the next available specialist. How much notice do you need to give Comcast to cancel? Warn others to stay away. Make the report to that person.. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. My thinking, if I were to do this at my house would be that that 1.) How does cable internet get to your house? Please send us a PM with your first and last name, as well as house numbers to your service address. How to Report an Issue Online Visit xfinity.com/xfinityassistant. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? If you receive overhead electric service, your electric system con- sists of the following: 1. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. There may be a 60 day notice cancellation fee for your service. An official employee, such as myself or whoever is first available, will respond. Hi, @user_af7a95. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. My electric company has been out already and have told me that it is Comcast's issue.

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